Privacy Policy

Belio provides software for restaurants to manage reservations, guests, tables, opening hours, menus, gallery content, billing, and related operational workflows (including optional reporting features on eligible plans).

If you have questions about this Privacy Policy, you can contact us at info@belio.studio.

We may collect the following categories of information:

• Account information, such as name, email address, password hash, phone number, and restaurant details.
• Reservation and guest data, such as guest names, phone numbers, email addresses, booking dates and times, party size, notes, allergies, special requests, and visit history.
• Restaurant operational data, such as tables, opening hours, menus, and settings.
• Billing-related data when you subscribe, such as plan selections and payment status processed by our payment provider (we do not store full card numbers on Belio servers).
• Technical and usage data, such as IP address, browser type, device information, access times, and interactions with the platform.
• Communications data, such as emails sent through the platform or support requests submitted to us.
• Cookie and similar tracking data as described in our Cookie Policy.

We use personal information to:

• Provide, operate, and improve the Belio platform.
• Create and manage accounts and restaurant workspaces.
• Process bookings and support reservation workflows.
• Send transactional emails, confirmations, cancellations, updates, and service messages (for example via our email delivery provider).
• Provide customer support and respond to enquiries.
• Maintain security, prevent fraud, and enforce platform rules.
• Monitor service performance and improve product experience.
• Process subscriptions and billing where applicable.
• Comply with legal obligations.

Where applicable under data protection law, we rely on one or more of the following legal bases:

• Performance of a contract.
• Legitimate interests.
• Compliance with legal obligations.
• Consent, where consent is required.

Restaurants using Belio may collect and manage guest and reservation data through the platform. In those cases, the restaurant may act as the controller of that guest data, and Belio may act as a processor or service provider on the restaurant's behalf.

Guests who wish to exercise rights relating to reservation data should usually contact the relevant restaurant first.

We may share information with:

• Service providers that help us operate the platform, including infrastructure and database hosting, authentication, email delivery, payment processing, security and bot protection, and rate limiting.
• Illustrative providers in those categories include Stripe (payments and subscriptions), Resend (transactional email), Cloudflare (Turnstile on selected public forms), Google (Tag Manager and analytics/measurement tags loaded through GTM, where enabled), and our database/hosting infrastructure. Exact subprocessors may change as we improve the service; we use them only to provide Belio on our instructions and consistent with this policy.
• Professional advisers where necessary, such as legal or compliance advisers.
• Authorities or regulators when required by law or to protect rights, safety, or security.
• A buyer, investor, or successor entity in connection with a merger, financing, acquisition, or sale of assets.

We do not sell personal information in the ordinary course of business.

We keep information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Retention periods may vary depending on the type of data, applicable law, and the needs of the relevant restaurant customer.

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, disclosure, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your information may be processed in countries other than your own. Where required, we take steps designed to ensure appropriate safeguards are in place for international data transfers.

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or transfer certain personal information.

To exercise these rights, contact us at info@belio.studio.

We use cookies and similar technologies to operate the platform, improve user experience, understand usage, and support security and functionality. Please see our Cookie Policy for more details.

Belio is not directed to children, and we do not knowingly collect personal information directly from children through the service.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date above.

For privacy-related questions, contact us at info@belio.studio.